Privacy Policy

Effective Date: July 22, 2024
Last Updated: October 26, 2026

STEELFOX Auto Locksmith LLC (“STEELFOX,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. Therefore, this Privacy Policy explains how we collect, use, store, and share information when you visit our website, https://steelfoxlocksmith.com/, contact us, request automotive locksmith services, or purchase products and services online.

By using our website, you acknowledge that you have read this Privacy Policy. Additionally, we encourage you to review this page periodically to understand how we handle your information.

1. Information We Collect

We may collect different types of information when you visit our website or use our services. The information we collect depends on how you interact with us.

Personal Information

When you contact us, request a quote, schedule a service, or place an order, we may collect your name, email address, phone number, billing address, and shipping address. Additionally, we may collect order details and information you provide through contact forms or email.

We use this information to respond to your requests and provide our services. However, you should avoid submitting unnecessary sensitive information through general contact forms.

Vehicle and Service Information

Because we specialize in automotive locksmith and electronic programming services, we may collect vehicle-related information. For example, this information may include:

Vehicle year, make, and model
Vehicle identification number (VIN), when necessary
Automotive key and key fob information
ECU, ECM, PCM, BCM, and other electronic module information
Module part numbers and diagnostic information
Descriptions of vehicle problems and requested services
Information about original and replacement modules submitted for programming or cloning

We use these details to evaluate service requests and determine compatibility. Furthermore, this information helps us communicate with customers and perform the requested work.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, depending on the technologies we use. For example, this information may include:

IP address
Browser type and version
Device and operating system information
Pages visited and time spent on the website
Referring website or page
General website usage information

We may use this information to understand website performance and identify technical problems. In addition, it helps us improve our website and customer experience.

2. How We Use Your Information

We use collected information for several business purposes. Specifically, we may use it to:

Respond to questions and customer inquiries.
Provide automotive locksmith and car key replacement services.
Evaluate ECU cloning, module programming, and automotive electronics requests.
Process orders and arrange shipping and returns.
Communicate about appointments, service requests, and purchases.
Process payments and maintain transaction records.
Verify vehicle and service information when necessary.
Improve our website, services, and customer support.
Detect and prevent fraud, unauthorized transactions, and misuse of our website.
Maintain business records and comply with applicable legal requirements.
Send promotional communications when permitted by law and, where required, with your consent.

For example, we may use your vehicle information to determine whether a particular module is suitable for a requested programming service. As a result, we can better evaluate your request before proceeding.

We use personal information only for purposes reasonably related to its collection, as permitted by applicable law.

3. Contact Forms and Customer Communications

Our website may include contact forms that allow you to request information, ask questions, or obtain a service quote. When you submit a form, we use the information you provide to review your request and contact you.

Similarly, if you contact us by phone or email, we may retain relevant communications to respond to your inquiry and provide customer support. In addition, we may maintain records of these communications when necessary for business purposes.

Providing information through a contact form is voluntary. However, we may be unable to respond to your request or provide a service if you do not supply the information needed to fulfill it.

4. Online Orders and Payments

Our website may offer automotive programming, ECU cloning, and other related products or services. When you place an order, we may collect the information needed to process your purchase, communicate with you, arrange shipping, and complete the requested service.

Payments may be processed through third-party payment providers. In that case, your payment information will also be subject to the provider’s privacy and security practices.

We do not intend to collect full payment card numbers or security codes through general website contact forms. Therefore, please use the designated payment process when making a purchase.

Additionally, we encourage you to review the privacy policy of your payment provider to understand how it handles your payment information.

5. Mail-In Automotive Electronics Services

For mail-in ECU cloning, module programming, and related services, we may collect your contact information, return shipping address, order details, vehicle information, and module identification numbers.

We use this information to identify and process your order. Furthermore, it allows us to communicate about compatibility, request additional details when necessary, and arrange the return shipment of your module.

We may also retain order records to provide customer support and document completed services. Similarly, we may share the shipping information required to deliver your package with the relevant shipping company.

Please avoid including unnecessary personal information inside packages or on shipping documents. Instead, provide only the information needed to complete your order.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and improve performance. Cookies are small files stored on your device when you visit a website.

Depending on the technologies enabled on our website, cookies may be used to:

Remember shopping cart contents.
Support checkout and order processing.
Maintain website functionality.
Understand website traffic and visitor behavior.
Improve website performance and user experience.

For example, cookies may help preserve shopping cart contents while you browse our online store. Additionally, certain third-party services integrated into our website may use their own cookies or similar technologies.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart functionality, checkout, contact forms, or other website features.

Where required by law, we will provide appropriate consent options for nonessential cookies and similar technologies.

7. How We Share Your Information

We do not sell your personal information to third parties for money. However, we may share information in certain circumstances when necessary to operate our business or comply with applicable law.

Service Providers

We may share necessary information with trusted service providers that help us operate our business. For example, these providers may include:

Website hosting and maintenance providers
Website form and email service providers
Payment processors
Shipping and delivery companies
Website analytics providers, if used
Information technology and security providers

These providers process information as needed to perform their services. Additionally, they may be subject to contractual obligations and applicable legal requirements concerning the information they handle.

Legal Requirements

We may disclose information when necessary to comply with applicable laws, regulations, court orders, or lawful governmental requests. In such cases, we will handle the disclosure in accordance with applicable law.

Business Protection

We may use or disclose relevant information to investigate suspected fraud, address security issues, protect our legal rights, or enforce our website terms and policies. However, any such use or disclosure remains subject to applicable legal requirements.

Business Transfers

If our business is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction. In addition, any transfer will be subject to applicable legal requirements.

We do not share personal information with third parties for their independent marketing purposes unless permitted by applicable law and, where required, with your consent.

Certain analytics or advertising technologies may be considered a sale or sharing of personal information under specific state privacy laws, even when no money changes hands. Therefore, if such technologies are used, we will provide any disclosures and choices required by applicable law.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy. For example, we may retain information to respond to customer inquiries, provide services, process orders, manage shipping and returns, and maintain accounting records.

Additionally, we may retain certain information to resolve disputes and comply with legal obligations. The appropriate retention period depends on the type of information and the reason it was collected.

Once information is no longer reasonably necessary, we will take appropriate steps to delete it, securely dispose of it, or de-identify it. However, we may retain information when required or permitted by applicable law.

9. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These measures are intended to reduce security risks and protect the information we maintain.

Nevertheless, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

For this reason, we encourage you to avoid sending unnecessary sensitive information through unsecured communication channels. Additionally, please contact us if you believe your personal information has been submitted to us in error.

10. Third-Party Websites

Our website may contain links to third-party websites, payment services, shipping services, or other external resources. However, we do not control the privacy practices, security, or content of these third-party services.

When you leave our website, your information may become subject to the privacy policy and terms of the website or service you visit. Therefore, we encourage you to review the applicable policies before providing personal information to third parties.

11. Children’s Privacy

Our website and services are not directed toward children under the age of 13. Furthermore, we do not knowingly collect personal information directly from children under 13 through our website.

If we learn that we have collected personal information from a child under 13 without legally required authorization, we will take appropriate steps to delete that information.

If you believe a child has provided personal information to us, please contact us using the information provided below. We will review the matter and take appropriate action as required by applicable law.

12. Your Privacy Rights

Depending on where you live and which laws apply, you may have certain rights regarding your personal information. For example, these rights may include:

Requesting access to personal information we maintain about you.
Requesting correction of inaccurate personal information.
Requesting deletion of personal information, subject to legal exceptions.
Requesting a copy of certain personal information in a portable format.
Opting out of certain sales, sharing, or targeted advertising activities, where applicable.
Withdrawing consent when processing is based on consent.
Appealing a privacy-rights decision, where required by law.

To exercise an applicable privacy right, contact us using the information in the Contact Us section below. Additionally, we may need to verify your identity before processing your request.

We will respond within the timeframes required by applicable law. However, some requests may be subject to legal exceptions or limitations.

Finally, we will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

13. Florida Residents

STEELFOX Auto Locksmith LLC operates in Florida. Therefore, we recognize that certain Florida and federal privacy laws may apply to our business and our handling of personal information.

The privacy rights available to you depend on the applicable law and the circumstances of your request. If you have a privacy-related question or believe you have a request concerning your personal information, please contact us.

We will review your request and respond as required by applicable law.

14. Email and Marketing Communications

If we send promotional emails, you may unsubscribe by following the instructions included in the message. After you unsubscribe, we will stop sending promotional emails as required by applicable law.

However, we may still contact you regarding an existing order, appointment, service request, transaction, or other necessary business communication.

We do not intend to send marketing communications in violation of applicable law. Additionally, where consent is required, we will obtain it before sending the relevant communications.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal requirements.

Whenever we make changes, we will update the “Last Updated” date at the top of this page. Additionally, we will publish the revised policy on this page.

We encourage you to review this page periodically to stay informed about how we collect, use, and protect personal information. Your continued use of our website does not override any rights or consent requirements established by applicable law.

16. Contact Us

If you have questions about this Privacy Policy or would like to make a request concerning your personal information, please contact us.

STEELFOX Auto Locksmith LLC

Website: https://steelfoxlocksmith.com/

Email: steelfoxautolocksmith@gmail.com

Phone: (813) 789-3651

Location: Tampa Bay, Florida, USA

We will review your inquiry and respond as appropriate under applicable law.